Why was the counseling office created??

I find it so funny that hospitals have a consulting room director.
 
She’s not a doctor or
 a nurse,
 
so why is she there? In large and medium-sized hospitals, nurses or specialists explain the surgery, and even in small hospitals, there are people with nursing assistant licenses at the front desk and dental clinics, but I don’t understand why plastic surgery places a woman with plastic surgery beauty as the consulting room director without any medical licenses. (And there was only one consulting room director I thought was pretty, but other than that, I thought… If I go to this hospital, will I end up like that?)
 
Honestly, most consulting rooms fight over the price, and they also fight over the deposit. Isn’t that all?
 Of course, there may be a kind and gentle consulting room director, but that doesn’t mean that a kind and gentle person will do a good job with my plastic surgery.
 
Even beauty salons have a fixed price system, and dental clinics disclose their prices, but if you fight with the consulting room director, the price goes down by a million won.
 
Reservations and payments are made at the front desk. I think it'll work out, and the doctor's portfolio has probably already been edited and uploaded to the website. It's a waste of time. I didn't come to see the counseling director, I came to see the doctor.
 
And if you look at the reviews, there were many who said the doctor was good but the counseling director wasn't that great, so they didn't do it. When I meet them face to face, I just feel bad and don't know the purpose of my existence.
 
+) Why are counseling directors so busy badmouthing other hospitals? Your hospital has a bad reputation tooㅠ