It's getting a bit long, but it's a really, really difficult situation, so I hope many people read it and help me.
I'm a foreigner living abroad, but I had eye and nose revision surgery in Korea a year ago. This is my third time.
It's a hospital that does overseas marketing and has interpreters and foreign employees.
Director This person is quite famous, and everyone who did it there did well, so I decided to get it there,
but it ended up being a disaster. I did a lot of different things, but other than the nose getting a little higher and the bridge of the nose getting a little smaller, there was no change at all, and it was very different from the picture I showed, and the eyes were very asymmetrical, and
that was just the same. It's not that I failed, but it's a bit complicated. First of all, the manager who was in charge when I had the surgery spoke my native language. I can have basic conversations, but I don't know a lot of technical terms, so he also acted as the manager and interpreter, but he left the company a few months after I had the surgery. (He said he was fired because he was too bad at his job.)
For your information, there is another interpreter now and we are in contact through him.
I checked whether A/S was available before I had the surgery, so last time I was in Korea, I visited the hospital and showed it to him, and he said he would do it again. The problem is that even one machine won't look like the picture I showed you before the surgery.
I knew that my skin was thick and that it would be difficult to get an image close to the image I wanted, so I checked a lot before the surgery. On the
day of the consultation, I didn't have time to talk to the director. There weren't many, but at that time, the director said, "Yes, it's possible (surgery is possible just like the image you want)." So I was wondering if it was really possible, so I went home and checked again through KakaoTalk.
Since I could only show the director one photo, he said he might not have figured it out accurately, so I took another photo. I pulled out a few of them and asked if it was really possible like this
, and the director in charge checked with the director and said that the surgery was possible just like the newly sent photos.
Recently, when the hospital said that they couldn't do the same thing, he showed me a screenshot and said it was possible at that time, but that was the director in charge. I don't know if I checked with the director properly. It's like this... That means he may have sent a reply without checking... Does this make sense??
It's so absurd to say things like, "We're not bad," without any evidence. Even if that's true, I just checked again just in case. When we met in person, I heard the director say it was possible. (I can't prove that because I don't have a recording.)
And it's not the hospital's fault that the employee left the company??
You directly told the director that it was possible at that time, but he didn't say anything about it and just said it was because his skin was naturally thick (the director didn't seem to admit the mistake, but he said he would provide after-sales service, which was surprising).
And not only that he couldn't do it exactly like the image I wanted, but there was no way to do it. I can't say for sure what the shape will be or how much improvement can be made. Isn't that just a matter of luck?
I didn't trust the hospital, so I thought it would be a bit difficult to get a second surgery here, so I was thinking about it for a while, but this time, they said that a partial refund is possible, but they said that if I want to get a refund, I need to go to the hospital again and discuss it with the legal team and then decide on the amount.
I'm at a huge disadvantage. It's obvious and I was thinking that it would be better than doing nothing since they would only give me a partial refund, but it would be better than doing nothing, so I was planning on getting a second surgery until then...
But the former manager was slow to contact me, didn't answer my questions properly, and it's true that I couldn't do my job, so all of a sudden. I felt bad and checked again the details of the surgery I had,
and found out that there was no cartilage realignment in the options that had been set before the surgery.
There was a screenshot of that too, so I sent it to the doctor, but he said he didn't know what I was talking about. So I got angry and said that it would be difficult and that he wouldn't be able to see it, and the hospital said. I don't know what the cartilage rearrangement that the person in charge explained means because it's not an official name. Even though
cartilage rearrangement is not a famous method, it's just a name used by other hospitals, but it's
too difficult to understand, so I said I couldn't do it anymore, so I'm trying to contact them for now.
Even if I talk about it like this, it doesn't seem to have any meaning because it's all about blaming people who aren't there and we don't know, so I tried to borrow the power of a third party and contacted a counseling and medical institution guidance agency for foreign patients, etc., but they(?) directly intervened. They said they couldn't help me
because I couldn't do it. Since it was a foreigner who had the surgery in Korea, it seems difficult to find a third-party organization in Korea that would help
. I asked them to contact the Medical Dispute Resolution and Arbitration Service, and I tried contacting them, but they said they could only do it by phone, so I gave up. (Phone calls are too expensive. (I can't explain everything over the phone)
I looked into everything, but in the end, I don't think there's anything a foreigner can do while in a foreign country. I'm thinking of contacting the Consumer Agency when I go to Korea next time (they say they have a foreign language counseling center), so they can help solve this problem. Is this okay..
Or is it better to just get after-
sales service even if I contact the Consumer Agency? If it doesn't work out after contacting the Consumer Agency, then I'm the only one who is stressed and having a hard time again, so I think it would be better to just contact the hospital and make an appointment as if nothing happened.
Even if the Consumer Agency helps, I won't get a full refund. I know it's going to be difficult, so I don't want that.
There is no sincerity at all, but I don't think the director is a person who can't perform surgery. I would just apologize sincerely and tell him why the result was like this, what to do during the reoperation and how to improve, and I will trust him once more and get the surgery... Now they say they will give me the surgery for free, so what are you so curious about? I feel like they should shut up and just get it again. I don't like it and I'm angry..
Won't the Consumer Agency contact the hospital to tell us in detail or something like that ?
If you don't trust me, go to another hospital and get it ^^ (They don't provide refunds or after-sales service) I'm really worried about this happening. I'm
planning to go to Korea soon and if I'm going to have surgery, I want to get it as soon as possible, so it's better to make a decision quickly, but I really don't know what the best way to do is,
please advise. , please
님
[성형수다] 
하리보님
KC 
