I know I'll get cursed at but
I'm writing this as someone who also had a failed surgery.
Those people are human and have feelings too. In
my opinion, if the director forces you to make a reservation or recommends this or that, there must be a bonus or promotion benefit in that case, or the hospital forced you to do it, or
since those people also work to make a living, they obviously see customers as money and force you to make reservations.
They must have dozens of patients, and if those customers keep sending me KakaoTalk messages, texting me, and calling me all day, asking what's wrong and demanding that I take responsibility for their failure,
from the director's perspective, it must be a huge waste of emotion to deal with each and every one of them when it wasn't even their surgery.
If they were to give me a refund, it would be a huge loss for the hospital and their own salary might be cut...
Hmm, my surgery also failed, but I don't think blaming the director in charge is meaningful
. That person is just here because they need the money.
To be honest, I think the director system? I think this is the problem itself.
If there's a problem, you should ask the doctor.
The director isn't a specialist.
We're the only ones getting surgery, so right now it seems like my surgery was the worst, but
the director keeps getting contacted by about 15 people like that. Thinking about it, I
feel like I'm crazy and can't do my job.
It would be really good if the director treated each and every customer with responsibility and sincerity, but
anyone who has worked in the service industry would know.. how hard it is..
how can they be sincere to each and every one of those patients.. it's just a means for them to make a living ㅠㅠ
In the end, it's up to you to choose a hospital, and the director just did the work that was given to them, and the surgery results are with the doctor,
but it feels like the doctors at the hospital are shifting the responsibility to the director.
+ Did you hire the director to do that kind of work?
Of course, it's acceptable to hear some of the customers' concerns and complaints, but
shouldn't you not go too far? I don't think a patient has the right to insult and threaten the director to the point of going overboard.
For example,
just because you ordered a drink at a cafe doesn't mean you can stay there for 7 hours. And
it's not justifiable to harass a tutor you hired because your child's grades aren't improving.
A patient has the right to have surgery performed by a doctor and receive service from the director, and if the surgery goes wrong, they have the right to complain.
I don't think the director has an obligation to listen to all of those excessive complaints... The director is human too...
님
[성형수다] 
오
