The counselor's words are troubling..

I don't really trust the head of the counseling department, but I went for a consultation for a revision surgery for double-handed scars and a sausage.
 The doctor told me that surgery was possible, with the attitude that my eyesight wasn't that bad and that he had seen many patients like this. (The consultation wasn't long, and
 he wasn't the type to give sincere advice.)
 After consulting with the doctor, I was consulting with the director, and he told me that the scar area I was concerned about would not be completely improved. I
 was so confused as to whether I should listen to this. I understand when the director recommends surgery , but what should I do in cases like this?
 They must have seen the results of their doctor's surgery, so if they're saying something like that, it must be considered credible to some degree, right?